Service Level Commitments

While Montaic does not currently offer a formal SLA with financial credits, we are committed to the following service standards:

8.1 Platform Availability

We target 99.5% monthly uptime for the Montaic platform, excluding scheduled maintenance windows and force majeure events as described in our Terms of Service (Section 1.14). Scheduled maintenance will be communicated at least 48 hours in advance via email or in-app notification.

8.2 Content Generation Performance

Listing descriptions and social content are typically generated within 15-30 seconds. Fact sheets and more complex outputs may take up to 60 seconds. Performance may vary during peak usage periods or due to third-party AI provider response times, which are outside Montaic's direct control.

8.3 Support Response Times

We aim to respond to support inquiries within 24 business hours. Critical issues affecting platform access or billing will be prioritized. Support is available via in-app chat and email at support@montaic.com.

8.4 Planned Improvements

As the platform matures, we may introduce formal SLAs with uptime guarantees and financial remedies for enterprise or high-tier subscribers. Any such SLAs will be communicated and documented separately.